Driving service productivity with next-generation customer centric servitization

The manufacturing industry is currently undergoing a swift transformation, driven by the demand for instant access to product and service information, and connected products with advanced technologies. The involvement of dealers, distributors and third-party field service technicians introduces an additional layer of complexity. Therefore, equipping your service teams with the right product, service, and customer information at right time is critical for ensuring service excellence.

Not knowing your current physical asset configurations in the context of service can put you at risk for:

• Customer dissatisfaction due to service delays and asset downtime

• Increased costs from multiple service visits and inefficiencies

• Missed revenue opportunities, including product upgrades or spare parts sales

How can your service agents and technicians work smarter and tap into new revenue opportunities?

Harmonizing PLM and CRM for a new customer-centric servitization model

Siemens and Salesforce have joined forces to introduce an innovative customer-centric servitization strategy aimed at minimizing service inefficiencies and driving up revenue. The Teamcenter SLM for Salesforce app brings together the power of PLM and CRM in a seamless user experience on the cloud. This customer-centric approach to service connects product and service data from PLM to service operations and the full customer story, streamlining service activities and enabling servitization.

Join us for the webinar and see how your service teams and your company can benefit from a customer-centric approach to service.