分析報告

The future of the aftermarket business: Driving new business growth for heavy equipment manufacturer

Heavy equipment aftermarket service technician

The heavy equipment aftermarket business presents manufacturers with an opportunity to drive revenue growth, enhance customer loyalty and achieve a new level of differentiation.

According to an analyst report by IDC, aftermarket business and operations play a crucial role in the overall success of manufacturers. Companies that adopt digital transformation are unlocking new value streams through connected processes, AI-driven insights and seamless service experiences.

Download the analyst report to learn more about how:

  • Real-time data integration across engineering, sales, and service eliminates silos, enabling proactive strategies

  • AI and generative AI enhance predictive maintenance, autonomous decisions and productivity

  • The shift from product sales to service-driven models like usage-based offerings and remote monitoring add new revenue paths

  • Moving from reactive service to outcome-driven, value-added engagements results in better outcomes and stronger customer loyalty

  • Partner collaboration fosters innovation, reduces risk and maximizes aftermarket potential

    • The role of Service Lifecycle Management (SLM) for heavy equipment

    Service lifecycle management is the backbone of aftermarket success, encompassing service engineering, planning, execution, spare parts management, warranties and recalls. By integrating SLM with advanced technologies, OEMs can boost efficiency, increase profitability and improve service experiences.

    Future-proofing your equipment aftermarket

    Manufacturers that leverage digital twins, IoT-enabled insights and connected enterprise applications will gain a competitive edge. As AI-driven automation and data intelligence evolve, aftermarket leaders must prioritize technology maturity, ecosystem collaboration and customer-first strategies to drive long-term success.

    Learn more about transforming your aftermarket operations into a profit center with next-generation service solutions.

    Share

    相關資訊