Benefits of the new Teamcenter SLM app include improving operational efficiency through a better first-time-fix ratio, reducing the cost of service and helping to improve alignment between sales and service efforts. Equipped with the right asset information, tools and inventory, service teams can improve the customer service experience and drive revenue growth.
The app also gives greater visibility for technicians and field staff into all customer asset information alongside the graphically rich product data, managed in Teamcenter – helping service activities to complete successfully the first time. With access to Einstein, Salesforce’s AI technology, the app can scan knowledge articles created from service plans authored in Teamcenter to help find resources and solutions. With seamless access to service data, manufacturers can drive continuous product improvement as lessons learned through service events become part of each asset’s digital twin.
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“Siemens and Salesforce are coming together to enable manufacturers to connect to their customers in whole new ways through this innovative integration of service lifecycle and customer relationship platforms. Through our new collaboration with Salesforce, we’re going to help manufacturers move to servitization through a closed loop integration that brings together product knowledge with the full customer story. The app delivers an enhanced customer service experience that can revolutionize service operations, foster collaboration between engineering and service teams and drive enhanced customer satisfaction by delivering the right information at the right time in a single, centralized location.” Zvi Feuer, Senior Vice President of Digital Manufacturing, Siemens Digital Industries Software.
Service Lifecycle Management is a critical component of the digital enterprise for manufacturers that want to maximize the value of their products by offering reliable and efficient services throughout the entire asset lifecycle. Teamcenter SLM extends beyond the initial design and manufacturing phases to cover the service and maintenance aspects throughout the product's life.