Opcenter Quality Concern and Complaint Management (CCM) is a fully integrated actions management system that can assist with the prompt, priority-controlled management of all complaints, with a thorough evaluation and analysis options to promote ongoing quality and productivity improvements.
Opcenter Quality CCM software offers tools for gathering all pertinent internal and external complaint data and the costs involved. With increased complaint management efficiency, it:
Increases profits by reducing errors
Facilitates management of external and internal complaint processes
Determines what steps to take to address and resolve defects.
Identifies weaknesses and implements correction
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