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fact sheet

Automate supplier-based complaint processes with Opcenter

Opcenter is a Manufacturing Operations Management solution that provides end-to-end visibility into production, allowing decision-makers to quickly identify areas in product design and related manufacturing processes that require improvement. The highly scalable platform is part of the Xcelerator portfolio from Siemens Digital Industries Software.

With the Opcenter Quality Concern and Compliant Management software and the Opcenter Quality Supplier Portal, you can rapidly manage product defect complaints when the supplier is considered responsible and make required operational adjustments for more efficient production.

You can replace time-consuming manual communication with Opcenter Quality Supplier Portal, a controlled, automated system. Complaints are generated that contain defect information. When the complaint is recorded, the supplier receives an immediate email notification. They have access to all detailed documentation/files associated with the complaint and can log into the portal to process it.

Download this fact sheet to discover how this automated approach allows you to save valuable time by providing immediate notification of handling status to your customer.