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Service lifecycle management framework for heavy equipment

Many heavy equipment manufacturers are beginning to view service as an opportunity to generate new business models and increase customer loyalty.

An effective service lifecycle management (SLM) framework must enable an open ecosystem of heavy equipment OEMs, customers and third-party applications and solutions that work together to deliver effective service of managed assets.

Read this CIMdata ebook to learn more about how manufacturers can turn service into a profitable, competitive advantage.

Service lifecycle management software

Modern service lifecycle management (SLM) software enables heavy equipment companies to more effectively drive service planning, improve design for serviceability and optimize asset in-service use and operations. Foundational to modern SLM software is a digital thread that connects all aspects of service information across the extended service value chain. Service-related information and materials created by heavy equipment manufacturers such as technical documentation, initial configurations, spares and kitting, service processes, and more, are provided to the appropriate service organizations and shared with service management applications.

Effective service solution software benefits for heavy duty manufacturers

Quickly resolving operational and service problems requires accurate knowledge of an asset’s complete configuration. To maintain the accuracy of the digital twin, the service lifecycle management solution must fully and accurately manage configurations throughout the assets’ lifecycle. This includes providing the capabilities and tools to capture data from distributed assets and perform appropriate analyses on that data. Effective service solution software benefits for heavy-duty manufacturers include the use of asset performance data to proactively manage service activities and optimize spare parts inventory required.

Service lifecycle management software functions

Leading SLM solutions are adapting and applying product lifecycle management concepts and techniques to the planning, design, production, and operation of long-life assets. A successful service lifecycle management environment must be built on a flexible, adaptable, scalable architecture that enables an enterprise to easily adjust the SLM solution to meet its changing business needs. It must also enable the creation of an open ecosystem of seamless, integrated connectivity to multiple sources of service data and processes, e.g., in-house and third-party service applications and solutions whether run on-premise, in the cloud or at the edge.

Create profitable asset-as-a-service business model

To improve service and create profitable “asset-as-a-service” business models, OEMs, O/Os, line builders, and a host of industrial companies are working to implement SLM solutions and associated environments that will enable them to achieve better utilization of their assets throughout their entire operational life.

Read this CIMData ebook to learn more about how SLM enables new, profitable service-related business models for heavy equipment manufacturers.