Modern Service Lifecycle Management Solutions for Heavy Equipment Industry

Service Lifecycle Management (SLM) continues to grow in importance for many heavy equipment manufacturers, often enabling new business models, as well as increasing profitability and customer loyalty.

An effective, modern SLM solution for the heavy equipment industry must incorporate an end-to-end digital thread that spans the diverse service environment. In addition, these solutions must also enable an open ecosystem of heavy equipment OEM, customer, and third-party applications and solutions that can work together to deliver effective, quality service of managed assets.

Download this CIMdata analyst report Siemens Teamcenter Service Lifecycle Management: The foundation of a modern SLM solution (Commentary) to learn more.

Service management solutions for heavy equipment manufacturing

A service management solution can enable a heavy equipment manufacturer to more effectively drive service planning, improve design for serviceability and optimize asset in-service use and operations. Typically, service-related information and materials such as technical documentation, initial configurations and service processes are created by the asset manufacturers and provided to the appropriate service organizations. Service management applications then assign and manage the service activities and history performed on the asset over time. For any asset, multiple organizations, personnel, and applications may be involved throughout its service life. A modern service lifecycle management solution ensures all this information and processes are connected.

Asset as a service

To improve service and create profitable “asset-as-a-service” business models, heavy equipment companies need to implement modern, effective SLM solutions that enable their customers to achieve better utilization of in-service assets throughout their entire operational life. Effective SLM reduces warranty and inventory costs, predicts potential risks, helps optimize asset utilization, helps document compliance to regulatory authorities and increases customer loyalty.

The digital thread in heavy equipment

Foundational to a modern service lifecycle management solution is enabling a digital thread in heavy equipment that connects all aspects of service information across the extended service value chain. Quickly resolving operational and service problems requires accurate knowledge of an asset’s complete configuration. To maintain the accuracy of the digital twin, the service lifecycle management solution must fully and accurately manage configurations throughout the assets’ lifecycle.

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